Professional Development

Career Ladder

CCSA is the exclusive certifying body for the  Certified Professional in Customer Service  designation, which is the professional standard for CS professionals in Canada.

As the leading body on the management and development of customer service professionals, we have a strong interest in your personal growth. As a customer service (CS) professional, you are a leader in your field. Employers, colleagues, and clients turn to you for strategic advice, clear guidance, and leadership on all aspects of CS. Make the most of your CS knowledge and experience, and get started on the path towards the Certified Professional in Customer Service designation.
Professional Development