About CCSA

CCSA is a registered professional association dedicated to strengthening the customer service profession and upholding the highest standards of practice.

CCSA is the exclusive certifying body for the  Certified Professional in Customer Service designation, which is the professional standard for customer service professionals in Canada.  The Certified Professional in Customer Service demonstrates customer service expertise, experience and ethical management of today’s customer engagement and management.

With our members, we are working towards becoming a self-regulated, recognized profession in Canada.


Our Vision

To deliver excellence in member value and elevate our brand to become the leader in customer service professional designation.

Our Mission

To be recognized as a resource for customer service issues, as well as promoting and gaining acceptance of the customer service field for the distinct body of knowledge it provides in business.

Our Mandate

Professional Recognition

To position the customer service profession as a recognized and valued profession by securing a self-regulated profession legislated to act in the public interest, by ensuring that the Certified Professional in Customer Service designation is widely recognized and valued by our stakeholders and by continuing to advance the customer service practices in Canada.

Professional Standards

By demonstrating that a Certified Professional in Customer Service provides the highest standard of service, advice, and credibility consistent with the Code of Ethics and Standards of Professional Conduct.

Research, Trends, and Information

To ensure that the organization consistently provides credible information on current and emerging customer service resources trends and issues, and facilitates access to expert opinions on the practice of customer service management to members, employers, government, educational institutions, and media.

Professional Development

To provide CCSA  members with enhanced competencies and capabilities through training and the sharing of best practices and experiences.

Join today and become part of a dynamic community of forward-thinking professionals who are viewed as the architects of customer-driven business strategies that add quantifiable value to organizations.

Become a Member


The Canadian Customer Service Association is a registered  not-for-profit professional society with the
Province of British Columbia Registry Services.
B.C. Societies registration # S0067393