The  FACE TO FACE  Newsletter is our primary communication tool and it acts as the ‘one-stop-shop’ for information and knowledge on what is happening in the Customer Experience marketplace.

The art and science of delivering quality customer service.

Our Aim

To offer you thought-leading articles, case studies, together with information and details of upcoming industry events, as well as how-to-tools and techniques that will help you differentiate your Customer Experience.

Benefits for Subscribers

  • The latest customer service news headlines, features, best practices & discussions.
  • Update digest presenting articles and columns covering key concepts in customer experience management.
  • Insights on the ongoing evaluation and improvement of processes, including benchmarking data to make customer service operations work better.
  • News, trends, strategies and best practices related to workforce management.
  • Each issue covers current events, past triumphs, and upcoming challenges at the most efficient and most profitable service-focused  companies
  • The latest technologies and how they’re impacting customers, from hardware to IT and everything in between.

It’s a crucial communication tool giving you up-to-date industry news on how to keep sharp and at the top of your game so your customers are happy.

Upcoming Events

Help to remind you of forthcoming conferences, events, and new features on social media.

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