Who We Are

CCSA was established to meet the needs of customer service professionals who want to raise the profile and voice of the profession in Canada through certification, accreditation and professional development. In addition to promoting and gaining acceptance of the Customer Service field for the distinct body of knowledge it provides in business, it is the first association to promote the practice of Customer Experience Management as a recognized professional discipline and is the professional voice of customer service practitioners in Canada. Consider the benefits of joining the Canadian Customer Service Association.

Membership

A professional organization offers development, strentghens your connections and enhances your business profile. Having CCSA membership listed on your resume says you are very committed to your profession and actively participating in its advancement. Join our community, become a member today and be part of an influential professional community. Learn More

Professional Development

CCSA is the exclusive certifying body for the Certified Professional in Customer Service designation, which is the professional standard for CS professionals in Canada.
Learn More

Sponsorship

By participating in our sponsorship programs, you allow CCSA to enhance the quality of our educational programs, increase value to members, build awareness of the benefits of your products and services, and to show your support for our expanding professional community.
Learn More

Get in Touch

Contact Us