Who We Are

CCSA was established to meet the needs of customer service professionals who want to raise the profile and voice of the profession in Canada through certification, accreditation and professional development. In addition to promoting and gaining acceptance of the Customer Service field for the distinct body of knowledge it provides in business, it is the first association to promote the practice of Customer Experience Management as a recognized professional discipline and is the professional voice of customer service practitioners in Canada. Consider the benefits of joining the Canadian Customer Service Association.

10 Good Reasons To Join

A professional organization offers development, strentghens your connections with others in your field and enhances your business profile. Having an industry association on your resume says you are very committed to your profession and actively participating in its advancement. Clients, customers, and employers like that. Learn More

Professional Development

CCSA is the exclusive certifying body for the Certified Professional in Customer Service designation, which is the professional standard for CS professionals in Canada.
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Sponsorship

By participating in our sponsorship programs, you allow CCSA to enhance the quality of our educational programs, increase value to members, build awareness of the benefits of your products and services, and to show your support for our expanding professional community.
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Resources

Sponsorship

By participating in our sponsorship programs, you allow CCSA to enhance the quality of our educational programs, increase value to members, build awareness of the benefits of your products and services, and to show your support for our expanding professional community. Learn More

Media

Our members are highly engaged in their professional networks and online communities. They want to hear from your company, and understand your brand and products. They have clear points of view, are authentically influential, and they want to know about the best products, information and brands available. They want to hear from you. Learn More

Membership

Membership

The more people you know, the more opportunities you’ll discover
A key pillar of our mission is to advance our members’ careers and advance the interests of the customer service profession. Membership provides you with the education, resources, and tools to help you bring real value to the customer experience.

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