CCSA was established to meet the needs of customer service professionals who want to raise the profile and voice of the profession in Canada through certification, accreditation and professional development. In addition to promoting and gaining acceptance of the Customer Service field for the distinct body of knowledge it provides in business, it is the first association to promote the practice of Customer Experience Management as a recognized professional discipline and is the professional voice of customer service practitioners in Canada. Consider the benefits of joining the Canadian Customer Service Association.
CCSA is a registered professional association dedicated to strengthening the customer service profession and upholding the highest standards of practice.
CCSA is the exclusive certifying body for the Certified Professional in Customer Service designation, which is the professional standard for customer service professionals in Canada. The Certified Professional in Customer Service demonstrates customer service expertise, experience and ethical management of today’s customer engagement and management.
With our members, we are working towards becoming a self-regulated, recognized profession in Canada.
Our Vision
To deliver excellence in member value and elevate our brand to become the leader in customer service professional designation.
Our Mission
To be recognized as a resource for customer service issues, as well as promoting and gaining acceptance of the customer service field for the distinct body of knowledge it provides in business.
Our Mandate
Professional Recognition
To position the customer service profession as a recognized and valued profession by securing a self-regulated profession legislated to act in the public interest, by ensuring that the Certified Professional in Customer Service designation is widely recognized and valued by our stakeholders and by continuing to advance the customer service practices in Canada.
Professional Standards
By demonstrating that a Certified Professional in Customer Service provides the highest standard of service, advice, and credibility consistent with the Code of Ethics and Standards of Professional Conduct.
Research, Trends, and Information
To ensure that the organization consistently provides credible information on current and emerging customer service resources trends and issues, and facilitates access to expert opinions on the practice of customer service management to members, employers, government, educational institutions, and media.
Professional Development
To provide CCSA members with enhanced competencies and capabilities through training and the sharing of best practices and experiences.
Join today and become part of a dynamic community of forward-thinking professionals who are viewed as the architects of customer-driven business strategies that add quantifiable value to organizations.
The Canadian Customer Service Association is a registered not-for-profit professional society with the
Province of British Columbia Registry Services.
B.C. Societies registration # S0067393