CCSA was established to meet the needs of customer service professionals in Canada.
In addition to promoting and gaining acceptance of the Customer Service field for the distinct body of knowledge it provides in business, it is the first association to promote the practice of Customer Experience Management as a recognized professional discipline and is the professional voice of customer service practitioners in Canada.
Given all of the responsibilities you juggle at work each day, adding one more thing to the list might sound like a burden. But what if that one thing could make everything else easier? … More 10 Good Reasons to Join